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Cisco 820-605: Cisco Customer Success Manager Exam Certification Path
The Cisco 820-605: Cisco Customer Success Manager Exam certification path includes only one certification exam. Smart candidates who wish to create a solid foundation altogether examination topics and connected technologies typically mix video lectures with study guides to reap the advantages of each but 820-605 practice exams are one important study tool that goes typically unnoted by most candidates. The Cisco and NetApp FlexPod Implementation and Administration Specialist is for storage and data management professionals including systems engineers, field engineers, professional services consultants, and channel partners who are focused on FlexPod solution enablement. This FlexPod certification is the first jointly developed, global, multi-vendor technical certification that delivers in-depth knowledge of the tools and standards to assess performance characteristics and requirements of the FlexPod integrated solution. This guide also includes 820-605 practice test information.
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Cisco Customer Success Manager Sample Questions (Q46-Q51):
NEW QUESTION # 46
Refer to the exhibit. What does this health score indicate?
- A. The customer needs to purchase more licenses.
- B. The customer is unlikely to advocate for this product.
- C. The customer is unlikely to renew this license.
- D. The customer needs to consume more of this product.
Answer: D
NEW QUESTION # 47
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face?(Choose two.)
- A. process barrier
- B. cost barrier
- C. cultural barrier
- D. technical barrier
- E. product barrier
Answer: A,C
Explanation:
Customer A faces cultural and process barriers to adoption. The cultural barrier arises from the employees' long-standing familiarity with the personalized service, which may make them resistant to a self-serve model. The process barrier is related to the established procedures and routines around the old meeting booking system, which employees may find challenging to change
NEW QUESTION # 48
Which type of information should be captured during the first customer engagement?
- A. cases escalated to technical support
- B. customer's desired outcomes
- C. stakeholder map
- D. expansion opportunities
Answer: B
Explanation:
During the first customer engagement, capturing the customer's desired outcomes is essential. This information helps in understanding the customer's expectations and goals, which guides the subsequent actions and strategies for customer success. References: Cisco Customer Success Manager documentation
NEW QUESTION # 49
Which two outcomes are expansion opportunities within customer success? (Choose two )
- A. renewal of solution subscription
- B. expansion of solution services
- C. deployment of solution
- D. purchase of a new solution
- E. expansion of solution features
Answer: A,B
NEW QUESTION # 50
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. business growth
- B. time to market
- C. sustainability
- D. employee satisfaction
- E. cost efficiency
Answer: B,E
NEW QUESTION # 51
......
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